This qualification is designed to reflect the role of entry level employees within the personal injury management sector. Read more....
Nationally Accredited Training
FNS30215 Certificate III in Personal Injury Management
This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function.
Work functions may include:
This qualification is made up of 15 units and includes:
The following units have been selected by ITR to meet the needs of the learner seeking skills to work in a workers compensation environment.
|Unit Code||Unit Title|
|BSBCUS301||Deiver and monitor a service to customers|
|BSBWOR404||Develop work priorities|
|FNSPIM301||Process benefit payments|
|FNSPIM302||Determine claim liability|
|FNSPIM303||Work within the personal injury management sector|
|FNSPIM304||Assess and determine ongoing entitlements|
|FNSPIM410||Collect, assess and use information|
|BSBCUS403||Implement customer service standards|
|BSBCMM301||Process customer complaints|
|BSBWOR203||Work effectively with others|
|CHCCCS028||Provide client-centred support to people in crisis|
|FNSCUS401||Participate in negotiations|
|FNSPIM414||Manage personal injury claims|
|FNSPIM415||Manage personal injury case loads|
|BSBWHS201||Contribute to health and safety of self and others|
This qualification is suitable for individuals who:
Innovative Training & Recruitment supports the principles of Recognised Prior Learning (RPL) and has RPL processes available to students who seek prior recognition of learning.
Students are expected to be able to demonstrate acceptable levels of literacy and numeracy skills prior to be granted entry to this course.
This course does not assume students will have working access to a case management environment and an appropriate placement will be sourced and provided for them to complete the course.
Students will require access to a computer and the internet for research and typing of assignments.
The delivery method for this course will be online or self paced learning.
The course will contain the following elements:
Students will be supported, mentored and communicated with by ITR trainers for the duration of the course / qualification