Certificate III in Personal Injury Management

This qualification is designed to reflect the role of entry level employees within the personal injury management sector. Read more....

Nationally Accredited Training


FNS30215 Certificate III in Personal Injury Management

This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function.

Work functions may include:

  • Processing workers compensation claims.
  • Assisting in making workplaces and other relevant areas safe.
  • Promoting health, safety and welfare of workers and others.
  • Monitoring and review processes to ensure treatment is prompt, proactive and effective.
  • Promoting and improving return to work outcomes.

Qualification Requirements

This qualification is made up of 15 units and includes:

  • 7 Core units
  • 8 Elective units

The following units have been selected by ITR to meet the needs of the learner seeking skills to work in a workers compensation environment.

Unit Code Unit Title
Core all 7
BSBCUS301 Deiver and monitor a service to customers
BSBWOR404 Develop work priorities
FNSPIM301 Process benefit payments
FNSPIM302 Determine claim liability
FNSPIM303 Work within the personal injury management sector
FNSPIM304 Assess and determine ongoing entitlements
FNSPIM410 Collect, assess and use information
Elective all 8
BSBCUS403 Implement customer service standards
BSBCMM301 Process customer complaints
BSBWOR203 Work effectively with others
CHCCCS028 Provide client-centred support to people in crisis
FNSCUS401 Participate in negotiations
FNSPIM414       Manage personal injury claims
FNSPIM415 Manage personal injury case loads
BSBWHS201 Contribute to health and safety of self and others















This qualification is suitable for individuals who:

  • Are entry level employees within the personal inury mangement sector.
  • Are currently working in the workers compensation industry.

Innovative Training & Recruitment supports the principles of Recognised Prior Learning (RPL) and has RPL processes available to students who seek prior recognition of learning.

Entry Requirements

Students are expected to be able to demonstrate acceptable levels of literacy and numeracy skills prior to be granted entry to this course.

This course does not assume students will have working access to a case management environment and an appropriate placement will be sourced and provided for them to complete the course.

Students will require access to a computer and the internet for research and typing of assignments.

Delivery Method

The delivery method for this course will be online or self paced learning. 

The course will contain the following elements:

  • Initial interview with student to cover course content, develop an individualised training plan, online instructions and LLN assessment.
  • Self-paced online learning with access to an ITR mentor throughout the duration of the course.
  • All students will be required to develop a portfolio of evidence of completed activities throughout the work placement.

Click here for Course Handbook

Students will be supported, mentored and communicated with by ITR trainers for the duration of the course / qualification